An account at the Börse Stuttgart Digital Exchange (BSDEX) should be handled with the same care as a bank account or credit card at your own bank. On this page you can find out how to protect your own account from unauthorized access and what current security warnings there are.
We've recently seen an increase in fraud cases involving identity theft, where personal identities are being misused without consent. Please review the following information carefully to understand how these scams typically unfold—and how to protect yourself.
Identity fraud occurs when scammers impersonate trusted organizations—such as companies or government agencies—in order to commit further crimes like investment fraud. They pose as advisors, brokers, analysts, or financial experts and often present forged documents, such as trading licenses, cooperation agreements, or IDs, to appear legitimate.
In many cases, they also mimic the websites of well-known institutions and reach out via email or phone while pretending to represent those organizations.
The first contact often comes through modern channels like social media platforms or messenger apps. It may also happen after you click on what seems like a trustworthy online ad and submit your contact information.
Scammers typically follow up via a foreign phone number or WhatsApp call. You’ll be presented with an investment opportunity promising high returns and asked to transfer funds or crypto to a designated—usually foreign—bank account or crypto wallet.
Oftentimes, you're shown fake profits on a website that looks legitimate but is actually a scam. When you try to cash in on these supposed profits, you're asked to pay taxes, fees, or other charges upfront.
Scammers pose as BSDEX or Boerse Stuttgart Group employees on platforms like LinkedIn or Xing.
You receive a call from someone claiming to work for BSDEX or the Boerse Stuttgart Group/
You receive an email from a supposed BSDEX or Boerse Stuttgart Group employee.
Note: Scammers often use spoofing (methods to conceal identity) to make emails or calls appear as though they’re coming from an official BSDEX or Boerse Stuttgart Group address or number. If you’re unsure, contact our support team at support@bsdex.de. How can I confirm that I’m actually communicating with BSDEX?
Unfortunately, there have been instances where individuals have falsely claimed to represent BSDEX. Considering this, please keep the following points in mind.
We can only be reached through the following official websites:
Out official email addresses are:
BSDEX would never contact you via any other email address.
Do not share any sensitive data like personal information, log-in data, wallet addresses, or SMS TANs with third parties and do not enter them on websites other than those mentioned above.
Note: If you’re asked to enter personal information on a different website, notify us immediately at support@bsdex.de with the subject “Suspected Fraud.”
If you receive an email from an unfamiliar address claiming to be from BSDEX, we strongly advise you not to respond. Instead, report it as spam or phishing through your email provider.
Store your login data in such a way that third parties cannot access them. Never share your access data (email & password) with third parties, especially not with strangers.
If unauthorized persons gain access to your email and password, the TAN protects you from having the account taken over. For this reason, you should not make the TAN that you receive via your smartphone accessible to third parties. Especially, you should only enter your own number for the phone number.
We will never ask you for your access data. Nor will we ask you for screen sharing. If someone asks for your access data via email or phone, be careful and do not share it under any circumstances.
Outdated software can more quickly lead to your device being taken over by fraudsters. Therefore, always keep your computer and browser up-to-date to ensure maximum security. Also, an anti-virus tool - especially for Windows devices - can be useful.
If you notice any unusual activity on your account, receive suspicious calls or emails you do not trust, please contact our support at support@bsdex.de as a precaution.
Logging into public networks, such as the wifi in a hotel, restaurant or train station, always creates a certain security risk. Avoid logging into financial apps like BSDEX's on public networks to ensure more security.
Phishing usually refers to emails that pretend to be another person. In particular, phishing emails are sent in the name of well-known companies in order to obtain users' access data. Phishing attacks also occur via telephone calls. In this case, the scammers pretend to be employees of a company in order to obtain the victims' access data. This article tells you how to recognize phishing attacks and prevent them.
For banks and insurance companies in particular, security is considered one of the most important factors. The more securely one's assets are stored with a company, the greater the trust. Security in the custody of cryptocurrencies is probably even more important than with traditional banks. BSDEX is working every day to make the platform even more secure.
Phishing usually refers to emails that pretend to be another person. In particular, phishing emails are sent in the name of well-known companies in order to obtain users' access data. Phishing attacks also occur via telephone calls. In this case, the scammers pretend to be employees of a company in order to obtain the victims' access data. This article tells you how to recognize phishing attacks and prevent them.The KYC procedure is often perceived as annoying in the crypto world. Yet it is quite normal to verify oneself when opening an account. The verification of one's own account, i.e. the assignment of the account to a specific person, with the help of official documents such as the ID card, protects our customers, for example, in situations where fraudsters try to gain access to other people's accounts. You can find out what else a KYC is good for in the following article.
Multifactor authentication has significantly increased security on the Internet. While it used to be enough to simply hack an account's password, thanks to 2FA or 3FA a fraudster can't do anything with your account even if he has the access data. This is because further authentication - for example, a code sent by SMS - is required. You can find out more about multi-factor authentication in our Academy.
In every larger company there are people whose job it is to prevent money laundering in their own company. Money laundering can also be done by customers, for example, by exchanging money in cryptocurrency and sending it to unknown wallets. BSDEX takes several precautions to prevent money laundering. You can learn why this is important for your security in this article.
Cryptocurrencies have only been around for a little over 10 years. Accordingly, the technology is new and accordingly, news is going around the world talking about lost cryptocurrencies. The Boerse Stuttgart Digital Custody holds the cryptocurrencies of BSDEX customers in custody. They are experts in their field and build a Fort Knox of crypto safekeeping. So you can sleep safe while we keep your cryptocurrencies in custody.
The third-party provider claims that it has been "successfully" established on the market for years or that it cooperates with BISON, although this cannot be independently verified
The job advertisement sounds very serious at first, and an online interview also takes place
In reality, this is what is known as a job scam, whereby the victim of the scam is made to believe they have a legitimate job
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