An account at the Börse Stuttgart Digital Exchange (BSDEX) should be handled with the same care as a bank account or credit card at your own bank. On this page you can find out how to protect your own account from unauthorized access and what current security warnings there are.
We are currently receiving a number of cases in which customers report callers posing as employees of the Sparkasse or ING. The callers aim to persuade the victims to open an account with BSDEX. After the account has been opened, the scammers ask for the login data as well as the TAN, which is required for every login. High profits through crypto investments are promised. Once the scammers gain access to the account and the victim transfers money to it, the deposited money is exchanged for cryptocurrencies and transferred to unknown wallets.
BSDEX employees will never ask you for your credentials, especially your TAN. Also, employees will never screen share your computer with you. In particular, sharing your TAN will result in third parties gaining access to your entire account. Never give your login data and your TAN to third parties, especially unknown persons.
Store your login data in such a way that third parties cannot access them. Never share your access data (email & password) with third parties, especially not with strangers.
If unauthorized persons gain access to your email and password, the TAN protects you from having the account taken over. For this reason, you should not make the TAN that you receive via your smartphone accessible to third parties. Especially, you should only enter your own number for the phone number.
We will never ask you for your access data. Nor will we ask you for screen sharing. If someone asks for your access data via email or phone, be careful and do not share it under any circumstances.
Outdated software can more quickly lead to your device being taken over by fraudsters. Therefore, always keep your computer and browser up-to-date to ensure maximum security. Also, an anti-virus tool - especially for Windows devices - can be useful.
If you notice any unusual activity on your account, receive suspicious calls or emails you do not trust, please contact our support at email@example.com as a precaution.
Logging into public networks, such as the wifi in a hotel, restaurant or train station, always creates a certain security risk. Avoid logging into financial apps like BSDEX's on public networks to ensure more security.
Phishing usually refers to emails that pretend to be another person. In particular, phishing emails are sent in the name of well-known companies in order to obtain users' access data. Phishing attacks also occur via telephone calls. In this case, the scammers pretend to be employees of a company in order to obtain the victims' access data. This article tells you how to recognize phishing attacks and prevent them.
For banks and insurance companies in particular, security is considered one of the most important factors. The more securely one's assets are stored with a company, the greater the trust. Security in the custody of cryptocurrencies is probably even more important than with traditional banks. BSDEX is working every day to make the platform even more secure.
Phishing usually refers to emails that pretend to be another person. In particular, phishing emails are sent in the name of well-known companies in order to obtain users' access data. Phishing attacks also occur via telephone calls. In this case, the scammers pretend to be employees of a company in order to obtain the victims' access data. This article tells you how to recognize phishing attacks and prevent them.The KYC procedure is often perceived as annoying in the crypto world. Yet it is quite normal to verify oneself when opening an account. The verification of one's own account, i.e. the assignment of the account to a specific person, with the help of official documents such as the ID card, protects our customers, for example, in situations where fraudsters try to gain access to other people's accounts. You can find out what else a KYC is good for in the following article.
Multifactor authentication has significantly increased security on the Internet. While it used to be enough to simply hack an account's password, thanks to 2FA or 3FA a fraudster can't do anything with your account even if he has the access data. This is because further authentication - for example, a code sent by SMS - is required. You can find out more about multi-factor authentication in our Academy.
In every larger company there are people whose job it is to prevent money laundering in their own company. Money laundering can also be done by customers, for example, by exchanging money in cryptocurrency and sending it to unknown wallets. BSDEX takes several precautions to prevent money laundering. You can learn why this is important for your security in this article.
Cryptocurrencies have only been around for a little over 10 years. Accordingly, the technology is new and accordingly, news is going around the world talking about lost cryptocurrencies. The Boerse Stuttgart Digital Custody holds the cryptocurrencies of BSDEX customers in custody. They are experts in their field and build a Fort Knox of crypto safekeeping. So you can sleep safe while we keep your cryptocurrencies in custody.